Our policies

Children’s Club House is NOT a licensed childcare center or facility.  It is not a drop off facility, not a daycare center, and not designed to replace, complement, or supplement supervision by a parent or legal guardian.  An adult parent or guardian must remain in the same room or play area as their child — NO EXCEPTIONS.

Children’s Club House is designed as a place for children between 6 months and 5 years old to play accompanied by a parent or guardian. We welcome infants (6–18 months), toddlers (18 months–3 years), and preschoolers (3–5 years). Each age group has access to developmentally appropriate toys, caregiver ratios, and activities. Children under 18 must be accompanied by a responsible adult.

All children must be supervised by a parent or legal guardian at all times. Only individuals listed in the child’s emergency contact form are permitted, and valid photo ID may be required. Drop-off are strictly prohibited. This is NOT a child care facility.

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The parent or legal guardian is fully responsible for the child’s safety, behavior and well being at all times on the premises.

Children or adults with symptoms of illness (fever, cough, vomiting, rash) may not enter the facility. Daily health checks may be conducted. All toys and surfaces are disinfected regularly. Handwashing or sanitizing is required before entering the play area. Please notify staff immediately if your child tests positive for a contagious illness. Incident reports may be completed in case of injury.

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Shoes must be removed in designated areas; grip sucks are strongly recommended for children. Adults may wear clean indoor socks.

Children’s Club House play structures are designed for children ages 6 month to 5 years only. Children older than 5 years not allowed on equipment.  No roughhousing, pushing, throwing toys, or unsafe behavior will be tolerated.

A signed waiver is required for participation.  In the event of an emergency, staff will contact 911 and notify the parent or guardian. A fully stocked first aid kit is available on-site, and staff are trained in CPR/First Aid. Emergency procedures (e.g., fire, evacuation, lockdown) are practiced regularly.

We encourage respectful behavior and use positive guidance techniques such as redirection and gentle correction. Horseplay, pushing, or inappropriate language is not allowed. Physical discipline or humiliation is strictly prohibited. Socks are required for both children and adults. Food and drinks are only allowed in designated areas.

Photos or videos of other children are not allowed without written consent. Children may only be photographed or filmed for promotional use with a signed media release form. All personal records and child information are kept strictly confidential, and staff are prohibited from discussing personal matters with unauthorized persons.

Play sessions are time-limited (typically 90 minutes) to maintain a safe capacity and flow. Please arrive and leave on time. A late pick-up fee applies after the session ends or after closing hours, and parents must notify staff if they anticipate a delay.

All fees must be paid in advance.

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Events: Cancellations made 7 days or more before the event date will receive a full refund. Cancellations made 3–6 days before the event date will receive a 50% refund. Cancellations made less than 72 hours before the event are non-refundable. In the case of an event being canceled by the Club House (e.g., weather, safety concerns, low enrollment), a full refund or credit will be offered.

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Memberships: Memberships are non-transferable. Monthly memberships can be canceled any time before the next billing cycle to avoid future charges. Annual memberships may be canceled within 14 days of purchase for a full refund. After that period, refunds will be prorated minus a $25 administrative fee. No refunds are issued for partial months after cancellation.

Memberships are for individual or family use as specified in the plan. Parents/guardians are responsible for supervising their children.

All members must complete and sign a liability waiver before participating.

The Club House reserves the right to refuse or revoke membership for safety or policy violations. Members agree to keep their contact information up to date. Membership benefits, hours, and pricing are subject to change with 30 days’ notice.

Facility doors must remain securely locked. Only authorized staff may open entry points. Children must be signed in and out daily, and only adults listed on the emergency contact form may pick up. Photo ID is required for unfamiliar individuals.

All children must have a signed consent form and an up-to-date emergency contact form on file. Immunization records and information about allergies or medical conditions must also be submitted during registration.

Children’s Club House is open: Monday to Friday: 8:00 a.m. – 6:00 p.m. Saturday: 10:00 a.m. – 4:00 p.m. Sunday just for parties' reservations in advance.

All staff undergo background checks and some hold certifications in CPR and First Aid.

Families may provide their own snacks or meals, or can opt for those offered by the Club (if available). We are an allergy-conscious environment.  All allergies must be clearly documented. Snacks and meals may only be consumed in designated zones.

Diaper changes must be conducted in a designated sanitary area with gloves and clean changing mats. We collaborate with parents to support consistent and positive toilet training. VIP members will have access to wipes and dippers.

Children’s Club House is not responsible for lost, stolen, or damaged personal items. Please keep valuables with you at all times.

Our staff is trained in inclusive practices and cultural sensitivity.

Children’s Club House will be closed on major federal and state holidays (President’s Day, Memorial Day, Juneteenth Day, Independence Day, Columbus Day. Veteran’s Day, Labor Day, Thanksgiving Day and Day after, Christmas Eve, Christmas Day, and Day after. New Years Eve Day, and New Years Day). In case of emergency closures due to severe weather, power outages, or other reasons, Children’s Club House will attempt to notify families via email or text message, but cannot guarantee prior notice of these emergency events.

Our curriculum is play-based and developmentally appropriate. We focus on social, emotional, physical, and cognitive development through engaging activities aligned with each child’s needs.

We welcome parent participation during special events, conferences, or volunteer opportunities. Feedback and suggestions are always encouraged and appreciated.

Children’s Club House is available for private party rentals, including birthdays, family celebrations, and special events. Reservations must be made in advance to ensure availability and proper staffing. Rental packages may include access to the play area, decoration time, and exclusive use of the space. Please contact us directly for pricing and scheduling.

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Party hosts are responsible for ensuring their guests follow all club house regulations. Decorations must be child-safe, and no ballons, confetti, or glitter are permitted outside entertainers must be approved by management.

No outside toys, sharp objects, or glass containers are allowed in play areas. No smoking, vaping or alcohol on the premises. No climbing on furniture that is not marked for play. Any form of verbal or physical aggression by adults or children will result in immediate removal and possible suspension from the facility.

By entering Children’s Club House, you agree to accept full responsibility for safety of your children, follow all posted any verbal safety instructions from staff, and release Children’s Club House and its owners from any liability for injury or damages that may occur from the use of the facility.